Terms of Service

1. Acceptance of Terms

By accessing or purchasing from our site, you agree to be bound by these Terms and all applicable laws. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old, or have parental consent, to make purchases.

3. Products & Availability

All products are handmade. Variations may occur between items and display photos.
If you would like to confirm availability before purchasing, please contact us for proofs.
By approving a proof, you accept responsibility for the design of the item shipped.
We reserve the right to modify or discontinue items at any time.

4. Pricing & Payment

All prices are listed in AUD unless stated otherwise.
We accept major credit cards, PayPal, and other payment methods displayed at checkout.

5. Refund Policy

Please review our Refund & Return Policy before purchasing personalized or handcrafted items.

6. Shipping Policy

Shipping information is outlined in our Delivery & Shipping Policy.

7. Order Processing & Cancellations

Orders begin processing shortly after purchase.
Cancellation requests must be made within 24 hours.

8. Handmade Items

Because our products are handmade, slight variations in colour, design, or size may occur. These are not considered defects.

9. Intellectual Property

All images, designs, and descriptions are the property of Whiskered Halo Urns.
You may not copy or reproduce content without permission.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we handle personal information.

11. Limitation of Liability

To the maximum extent permitted by law, Whiskered Halo Urns is not liable for indirect or consequential damages.

12. Indemnification

You agree to indemnify and hold harmless Whiskered Halo Urns from any claims arising from misuse of our website.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia.

14. Updates to Terms

We may update these Terms at any time. The latest version will appear on this page.

15. Contact Information

For any questions regarding these Terms:
Email: info@whiskeredhalo.com
ABR: Whiskered Halo Urns
ABN: 54 218 791 063 / 23 136 215 231